Shipping Policy

Where does Crafantics ship?

We ship to 30 countries and cities:

Oceania: Australia
Asia: Hong Kong, Singapore, Malaysia, Taiwan, South Korea, Macau, Japan, Thailand, China
Middle East: United Arab Emirates

Do I have to pay duties and taxes?

We do not cover duties and taxes for all purchased on our website. Buyers will be responsible for import tax and duties if any.

How long will the delivery take?

Hong Kong Orders

We provide free shipping by courier to commercial and industrial addresses for orders over HK$400 net amount. Extra HK$30 will be charged during checkout for delivery to residential address. Deliveries take around 2-4 business days. We will send you an email with tracking number after the shipment leaves the warehouse.

International Shipment

We offer regular and express delivery to most locations with tracking available. Deliveries take around 5-12 business days with express courier, and 7-16 business days with postal depending on location. We will send you an email with tracking number after the shipment leaves the warehouse.

Can I enter my address in a language other than English?

We encourage you to enter your shipping address in English. This can avoid delays with your order, and ensures that your order is delivered correctly.

How long does it take to process an order?

If you place an order on a weekend, your order should be processed the following business day. Please note this can take longer during sale or busy periods. We recommend allowing 3-4 business days from placing your order for your items to be dispatched.

How can I track my order?

When your order is dispatched, we’ll send you an email to let you know. You’ll receive another email shortly after with your tracking information which you can use to follow your parcel’s journey. Please allow up to 24 hours from receiving the dispatch email for your tracking information.

I haven’t received my order, what do I do?

You will receive a tracking number once your order is dispatched, and you can use this to track the location of your order. If there seems to be a delay or no updates, you can contact the postal service that is handling your order and quote your tracking number to investigate it further. Alternatively, you can also contact us at info@crafantics.com with your order number and tracking number.

Why have I only received part of my order?

Occasionally, we run out of stock of some items. If you have ordered an item that is out of stock, we will ship the rest of your order and be in contact about the missing item(s). This allows you to receive your order promptly without delay.

How do I contact Crafantics?

For order related inquiries, you can whatsapp: (852) 6465 1008 or email to info@crafantics.com